Book a Service

Book your RV in for service right now by calling (03) 9357 4555 or simply fill out the form below. Please note we can only accept form bookings 3 days in advance. Your booking will be confirmed by one of our team.

Roadside Assist

For peace of mind, Avida offers a free two year emergency roadside assist policy called Advantage Help, with each new motorhome purchased.

Simply by joining the Avida RV Club, Prestige Help, an upgraded two year policy with improved benefits and valued at $395 per annum, is provided free to the purchasers of a new motorhome or can be purchased for only $250.

Avida RVHELP policies have been improved, for instance, customers who experience a break down requiring towing can now be towed free for up to 150km in either metropolitan or rural area whereas under Avida ASSIST the towing limits are 20km in metro areas and 120km in rural locations.

Advantage Help

• Minor roadside repairs
• Technical advice
• Battery and parts replacement
• Key replacement
• Urgent message relay
• Accident Coordination and towing arrangement

Prestige Help

• Minor roadside repairs
• Technical advice
• Battery and parts replacement
• Key replacement
• Urgent message relay
• Accident Coordination and towing arrangement

Plus

• Breakdown Towing
• Emergency Taxi
• Emergency Accommodation
• Rental Car Assistance
• Alternative Travel Assistance
• Vehicle Return Assistance
• Emergency Medical Assist
• Home SOS
• Lifestyle Concierge
• Sentinel Protection

Customers purchasing a NEW Avida: 2 years Advantage HELP for free
WRVC members purchasing a NEW Avida: 2 years Prestige HELP for free
2nd Hand Motorhome: Purchase Prestige Help, $250 when joining the WRVC

To find out more just call or to join call 1800 CLUB RV (1800 258 278)

Require Emergency Assistance?

Those who have joined Avida RV Help and require emergency roadside assistance should call 1800 RV HELP and quote your registration number

New Avida Warranty

The strength of choosing a new Avida is the structural guarantee that backs every new Avida sold at Roberts Avida.

The Avida Guarantee gives you 5 years and a million reasons to choose Avida over the others!

Avida motorhomes are protected by a market leading 3 year or one million kilometre warranty on Avida manufactured components* and a 5 year structural guarentee on the motorhome body*. Combine that with the support and warranty offered by our chassis and component suppliers and a two year emergency roadside assist plan, and you can enjoy your Avida motorhome lifestyle with the peace of mind that we are behind you all the way.

Our national service network can assist you with any issue that may arise per our published warranty handbook, it is not necessary that you take your RV back to the dealer you bought it from, any authorised service centre can assist you.

Motorhomes are complex machines and many people are often confused as to why warranty periods differ in some instances depending on the item concerned.

Motorhomes comprise three main components:

The Chassis – the engine, gearbox, suspension and the vehicle controls and so on. Warranty on the chassis component is offered by the manufacturer of the chassis.

The Motorhome – body, furniture, and fittings manufactured by Avida are covered under the warranty as offered by Avida Industries.

The Appliances – refrigerator, air conditioner, television and hot water system to name a few and the warranty for each of these components is offered by the respective manufacturers, just like a normal home – the home builder generally doesn’t warrant the washing machine for example.

You should read your handbook folder to fully understand what is offered on each component of your motorhome. If in doubt, just call Avida Customer Relations for assistance.

So whether you are trading up, buying a new Avida for the first time or want to choose from some of the finest used motorhomes and RV's in Australia, give us a call today.
FREE CALL (03) 9357 4555

*Refer to the warranty policy manuals terms and conditions. Commercial usage warranty terms differ.